Japanese airlines join hands to combat harassment from passengers

Summary

The video discusses a growing problem in Japan: customer harassment of airline employees. Passengers are making unreasonable demands, verbally abusing staff, and even resorting to physical aggression. This issue is causing significant stress and mental health problems for employees and negatively impacting the overall passenger experience. To address this, Japan's two largest airlines have jointly developed guidelines to define and combat customer harassment. The guidelines aim to empower employees to set boundaries and protect themselves from abusive behavior. However, the video also highlights the importance of employee training to effectively implement the new policy and prevent escalating situations.

Five Less Commonly Used Words

1. Culprit /ˈkʌlprɪt/ - the person who is guilty of a crime

2. Assault /əˈsɔːlt/ - a physical attack

3. Criteria /kraɪˈtɪəriə/ - standards or principles by which something is judged or decided

4. Mindset /ˈmaɪndset/ - a set of attitudes or beliefs that determine one's way of thinking and behaving

5. Coordinated /kəʊˈɔːdɪneɪtɪd/ - organized and working together efficiently

Video link: https://youtu.be/tWEiQVOjukM?list=PLOQHCT5K7782OaEAU7prKRox6z-diUSsu

Questions

1. What is the main problem addressed in the video?

2. How are airlines trying to combat customer harassment?

3. What is the importance of employee training in this issue?

Answers

1. The main problem is customer harassment of airline employees in Japan.

2. Airlines are trying to combat customer harassment by jointly developing guidelines to define and address abusive behavior.

3. Employee training is important to ensure employees understand the new policy, can confidently implement it, and prevent escalating situations.